Bretts has been on the web since 1996 —
One of the first in our industry. Today we offer secure shopping through Verisign & Paypal, the most popular secure transaction servers. We accept every major credit card, and we ship with major carriers like UPS, FedEx and others. You may contact us via email for answers or quotes, but please don't ever email your credit card information, email is insecure and could be intercepted during transmission.
We have helpful representatives available by phone or email, so you're sure to select the best product for your needs and within your budget. Let us serve you, and let us know what we could do better.
Visit us in-store Monday through Friday 10 am to 9 pm e.t., Saturday 10 am to 6 pm and Sunday noon to 5 pm.
Our Return Policy is simple. If you are not satisfied with your purchase from suitcase.com, simply send it back within 30 days of receipt, in original unused condition and in its original packaging. We will gladly provide a full refund of the purchase price.
Our extended holiday return policy gives you until January 10th, to return any purchase made from November 1st through Christmas. Please note, we cannot accept returns on any stamped, engraved or altered merchandise. NOTE: Express and optional shipping charges will not be refunded.
Ship returns to:
Bretts Luggage and Gifts
435 Boston Post Road
Sudbury, MA 01776.
Contact customer service at:
Phone Toll-Free inside the US:
M-F 10-9 Sat. 10-6 Sun. 12-5 E.T.
• 1-888-6BRETTS
• 1-888-627-3887
FAX Toll-Free inside the US:
• 1-888-2BRETTS • 1-888-227-3887
Phone Outside the US:
• 1-978-440-9400 (see hours of operation above)
FAX Outside the US:
• 1-978-440-9200
Mailing and Shipping Address:
Bretts Luggage and Gifts
435 Boston Post Road
Sudbury, MA 01776
